Frequently Asked Questions
Can I bring my own tent?
Yes, you can bring your own tent as long as you purchase a weekend camping ticket, we do also have pre-erected and Boutique accommodation options if you wish to upgrade.
Can I bring a gazebo?
You are permitted to bring an additional 3×3 structure per booking, however this is at our discretion and should we feel that any party is occupying a inappropriate amount of space we may ask for additional structures to be removed or relocated.
When will the line-up be announced?
The lineup will be announced mid to late January 2019
When will I receive my tickets?
E-tickets will be emailed approximately 2 weeks before the event date, whereas physical tickets will be dispatched approximately 4 weeks before the event.
If you have not received your tickets within ten days of the event, please contact us on firstname.lastname@example.org
Can I upgrade my tickets?
You can log into your account to manage your booking here to add on extras and upgrades.
Will there be cash machines?
Yes, we have cash machines on site, and all of our bars accept cards and contactless payments.
Is there a mobile phone reception?
Mobile reception is generally good but a large number of people on site could have an adverse effect on the connection. It’s a good idea to pick a meeting point with your group when you first arrive.
Can I charge my phone?
Yes, you will be able to purchase charging products at the event.
Are animals allowed on site?
No, we do not allow animals on site with the exception of guide dogs.
Can I camp for one night?
You can camp for up to 3 nights (Fri-Sun inclusive), however, if you choose to only camp for one or two nights, you still require a full weekend camping ticket.
Can I park by my tent?
No, we do not permit vehicles in the campsite.
Why do you have ticket tiers?
By having ticket tiers, it enables us to change the price for loyal customers who choose to book early. These tickets are exactly the same, but better value when bought earlier.
Each tier has an allocated number of tickets, therefore once they are gone, we progress to the next tier.
Will I be searched going in to the campsite or arena?
For the safety of all of our customers and staff, we reserve the right to search all customers and staff coming to the event. This is to ensure that the event remains a safe and enjoyable place for all.
Searches are subject to your consent, however they are a condition of entry.